Consolidated User Journey Maps

Overview

This document synthesizes end-to-end user journeys for all primary roles interacting with the Learnille platform.

🗺 1. Student Journey Map: Course Purchase to Completion

[ Discovery & Search ] ---> [ Course Preview ] ---> [ Checkout & Payment ] ---> [ Course Player ] ---> [ Completion & Certificate ]
       |                            |                         |                        |                           |
       v                            v                         v                        v                           v
Search OpenSearch catalog    Watch demo preview        Pay via Paystack/         Stream HLS video,          Achieve 100% progress,
or filter categories.        video & read outline.     Flutterwave NGN/USD.      submit quizzes, chat.      download certificate.

Key Touchpoints & Delight Moments

Instant Enrollment: Immediate access granted upon payment webhook receipt.
Continuous Resume: Remembers exact video playback timestamp across devices.
Direct Consultation Upsell: Option to book a 1-on-1 session with the course instructor directly from the player.

🗺 2. Consultant Journey Map: Slot Setup to Payout Release

[ Profile Setup ] ---> [ Availability Config ] ---> [ Booking Received ] ---> [ Session Conducted ] ---> [ Wallet Payout ]
       |                      |                             |                         |                         |
       v                      v                             v                         v                         v
Submit profile & bio   Define weekly hours &          Student books slot;       Host video consultation;   Funds released to Wallet;
for admin validation.  buffer notice.                 notification sent.        mark session completed.    withdraw via bank transfer.

Key Touchpoints & Delight Moments

Timezone Sync: Automatic conversion between consultant local time and student local time.
Escrow Hold: Secure payment holding until session completion.
Reschedule Workflow: Flexible proposal of alternative slots if unforeseen conflicts arise.